German speaking E-commerce Manager

Do you want to work with international e-commerce?

MakesYouLocal helps webshops to expand and succeed abroad. Several of our clients are focusing on markets across Europe, including Germany, which is why we are looking for new colleagues to join our German team in our office in Copenhagen!

In this position, you will play an important part in our clients' success in the German market. Together with the team, you will help webshops with a smooth Onboarding to our Native-speaking Operations teams. The focus is to ensure high quality and optimisation of the webshop’s current processes. You will also be setting up product training with the Operations teams and keeping your colleagues informed.

In your role as E-commerce Manager, you will share relevant localisation information and other requirements about payment, logistics, return setup and trust marks based on best practices and the client’s current setup with the clients. On top of this, you will help find possible ways to increase conversion and test and implement solutions.

Daily, you will be doing translations, providing reports to clients on their website’s strengths and weaknesses and presenting localisation recommendations at meetings with clients. It is a hands-on role where you will be doing all types of tasks that support the client’s success in Germany.

The position teaches you a lot about international e-commerce and allows you to grow into more senior positions over time.

Our new colleague should have excellent verbal and written skills in German, and have a good understanding of German consumers’ mindset, as well as first-hand knowledge of the culture.

What do we expect from our next colleague?

We are looking for people with a positive attitude and a genuine desire to help customers. Experience in a relevant field such as E-commerce, digital media, web design, online marketing or similar.

Must have:

• Native-level German language skills

• Deep understanding of German consumers’ mindset and first-hand knowledge of the culture

• Good command of English, written and spoken

• Ability to translate from English to German and if you can translate from Danish it's an advantage

• Good computer skills and a willingness to learn new things

• A team-player attitude

• Critical thinking and good problem-solving skills

• Comfortable and confident in handling client meetings alone

• International mindset with a strong business understanding

• A bachelor's degree or relevant work experience in e-commerce, digital media, web design, online marketing or similar is a plus
  
  

Your tasks and responsibilities:

• Translation of product descriptions, ads, newsletters and other types of webshop texts

• Providing valuable feedback to clients to optimise the customer experience

• Giving monthly feedback on challenges and improvements for the clients' webshops

• Being in close, ongoing communication with webshops regarding their performance

Great place to work!

We want to ensure that our employees are happy and flourishing in the company. First of all, we strive to make sure that everybody’s workday includes a variety of tasks. On Fridays, we occasionally enjoy a drink or two, and we are big fans of social events — from sporty activities to great parties. We value a friendly and informal atmosphere, where people thrive and grow together.

We offer

• Training in e-commerce, customer service, our tools and more – We'll teach you everything you need to know to succeed in this role.
• Career development & training for specialised roles – we support your growth with frequent 1-1 meetings and tailored training
• Hybrid attendance – a lot of us have family far away or perhaps you just want to stay in some days. We trust that you can work remotely once in a while
• Profit share programme – enjoy the fruit of your labour!
• Flexibility - be it a dentist or a sick kid, we understand that sometimes schedules have to change
• Social Club - Parties and social gatherings are a great way to form lasting friendships
• Lunch benefits - We will cover some of your lunch costs to make sure you get a healthy break with your colleagues every day

• Parental leave — MakesYouLocal will support your maternity or paternity leave with a full salary

About MakesYouLocal

MakesYouLocal was established in Copenhagen in 2010. ​​We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services, we make sure that our clients’ webshops meet expectations in the new countries they launch in. 

Our local teams are an important part of our clients’ daily operations. We take care of customer service and shop maintenance in local languages and provide valuable insights for business development and marketing strategies.

With our cross-border e-commerce experience from more than 400 projects and our +120 native e-commerce savvy employees across offices in Copenhagen, Vilnius, Berlin and Brno, we work closely with our clients to secure their international success. We focus on the 3 business areas, described below, and help businesses with everything requiring native language skills and cultural understanding – from initial market research to daily shop management and customer service.

Diversity

MakesYouLocal is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merits and business needs. We welcome applications regardless of race, colour, religion, sexual orientation, age or disability.

Must have:

• Native-level German language skills

• Deep understanding of German consumers’ mindset and first-hand knowledge of the culture

• Good command of English, written and spoken

• Ability to translate from English to German and if you can translate from Danish it's an advantage

• Good computer skills and a willingness to learn new things

• A team-player attitude

• Critical thinking and good problem-solving skills

• Comfortable and confident in handling client meetings alone

• International mindset with a strong business understanding

• A bachelor's degree or relevant work experience in e-commerce, digital media, web design, online marketing or similar is a plus