Client Onboarding Manager

Do you want to work with international e-commerce?

We’re looking for a proactive and organised Onboarding Manager to ensure a smooth start for our clients. You’ll be responsible for project managing the onboarding process, making sure everything runs efficiently and on schedule.

In this role, you will play a key part in our clients’ success. As part of the friendly and supportive Customer Success team, your mission is to ensure a seamless client experience. You will also assist our Native-speaking teams in onboarding new clients while serving as a vital link between multiple stakeholders. If you thrive on diversity and enjoy working on a variety of projects—both big and small—this position is for you.

Key Responsibilities

Client Strategy Planning & Meetings

• Understand clients’ business objectives and work alongside the organisation to reach their goals.

• Maintain regular communication with our E-commerce Managers to stay updated on client operations

• Participate in status meetings as needed and assess client satisfaction with our services

• Be available to address client inquiries regarding invoices and other matters

Upselling & Business Growth

• Promote MakesYouLocal’s services and products to enhance client success in international markets

• Keep clients informed about new technologies, services, and products

Identifying New Opportunities

• Utilize MakesYouLocal’s data and expertise to identify growth opportunities in existing and new markets

• Present innovative ideas to clients and involve relevant stakeholders in discussions

Providing Feedback to the Organisation

• Collect and present client feedback to support the continuous improvement of our services.

Skills & Personal Qualities

• Proficient in English, both written and spoken

• Excellent organisational and planning abilities

• Strong interpersonal and communication skills for building lasting relationships

• A proactive, business-focused approach to problem-solving

• A genuine commitment to supporting client success

• Solid technical skills and familiarity with IT systems

• Proven experience in project management, including Asana or similar project tools

• A minimum of two years of relevant experience in a comparable role or on the client side

• Background in E-commerce

If you thrive in a fast-paced environment and love making things happen, we’d love to hear from you!

Great place to work!

We want to ensure that our employees are happy and flourishing in the company. First of all, we strive to make sure that everybody’s workday includes a variety of tasks. On Fridays, we occasionally enjoy a drink or two, and we are big fans of social events — from sporty activities to great parties. We value a friendly and informal atmosphere, where people thrive and grow together.

We offer

• Training in e-commerce, onboarding, our tools and more – We'll teach you everything you need to know to succeed in this role.

• Career development & training – we support your growth with frequent 1-1 meetings and tailored training

• Hybrid attendance – We trust that you can work remotely once in a while

• Flexibility - be it a dentist or a sick kid, we understand that sometimes schedules have to change

• Social Club - Parties and social gatherings are a great way to form lasting friendships

• Lunch benefits - We will cover some of your lunch costs to make sure you get a healthy break with your colleagues every day

This is a full-time position, and you will work from our office in Nordhavn.

About MakesYouLocal

MakesYouLocal was established in Copenhagen in 2010. ​​We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services, we make sure that our clients’ webshops meet expectations in the new countries they launch in.

Our local teams are an important part of our clients’ daily operations. We take care of customer service and webshop maintenance in local languages and provide valuable insights for business development and marketing strategies.

With our cross-border e-commerce experience from more than 400 projects and our +120 native e-commerce savvy employees across offices in Copenhagen, Vilnius, Berlin and Brno, we work closely with our clients to secure their international success. We focus on helping businesses with everything requiring native language skills and cultural understanding – from initial market research to daily webshop management and customer service.

Diversity

MakesYouLocal is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merits and business needs. We welcome applications regardless of race, colour, religion, sexual orientation, age or disability.

• Experience: Minimum 2 years in a similar role or on the client side, preferably in E-commerce

• Language: Proficient in English, both written and spoken

• Project Management: Familiarity with Asana or similar project tools

• Technical Skills: Strong IT skills and ability to work with business management tools

• Communication: Excellent interpersonal and relationship-building skills

• Business Understanding: An understanding of cross-border E-commerce and international markets

• Problem-solving: A proactive, solution-oriented mindset

• Client Focus: Passion for supporting client success and improving services