Swedish E-commerce Assistant

Do you want to work with international e-commerce?

MakesYouLocal helps webshops to expand and succeed abroad. Several of our clients are focusing on markets across Europe, including Sweden, which is why we are looking for new colleagues to join our Swedish team in Copenhagen!

In this position, you will play an important part in our clients’ success in the Swedish market. Together with the team, you will help the customers with the issues they have, when shopping online. Your job will primarily be customer service by mail, chat and phone call - our Swedish customers love to call and have a chat.

Our new colleague should have excellent verbal and written skills in Swedish, and have a good understanding of Swedish customers' mindset, as well as first-hand knowledge of the culture.

What do we expect from our next colleague?

We are looking for people with a positive attitude and a genuine desire to help customers. Experience in a relevant field such as e-commerce, customer service, retail, hospitality or similar is a plus, however, the most important thing is a willingness to learn.

Must have:

• First and foremost, a deep understanding of customers' mindsets and first-hand knowledge of the culture
• Native-level Swedish language skills, good command of written and spoken language.
• Great customer service skills - you love to help customers!

You should also have:

• Good computer skills and a willingness to learn new things
• A team-player attitude

Your tasks and responsibilities:

• Customer service (phone, chat, email)
• Providing valuable feedback to clients to optimise the customer experience

Great place to work!

We want to ensure that our employees are happy and flourishing in the company. First of all, we strive to make sure that everybody’s workday includes a variety of tasks. On Fridays, we occasionally enjoy a drink or two, and we are big fans of social events — from sporty activities to great parties. We value a friendly and informal atmosphere, where people thrive and grow together.

We offer

• Training in e-commerce, customer service, our tools and more – We'll teach you everything you need to know to succeed in this role.
• Career development & training for specialised roles – we support your growth with frequent 1-1 meetings and tailored training
• Hybrid attendance – a lot of us have family far away or perhaps you just want to stay in some days. We trust that you can work remotely once in a while
• Profit share programme – enjoy the fruit of your labour!
• Flexibility - be it a dentist or a sick kid, we understand that sometimes schedules have to change
• Social Club - Parties and social gatherings are a great way to form lasting friendships
• Lunch benefits - We will cover some of your lunch costs to make sure you get a healthy break with your colleagues every day
• Parental leave — MakesYouLocal will support your maternity or paternity leave with a full salary

This is a full-time position, and you will work from our brand-new Nordhavn, Copenhagen office. If you can see yourself joining our team, do not hesitate to upload an application with your CV.

About MakesYouLocal

MakesYouLocal was established in Copenhagen in 2010. ​​We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services, we make sure that our clients’ webshops meet expectations in the new countries they launch in.

Our local teams are an important part of our clients’ daily operations. We take care of customer service and webshop maintenance in local languages and provide valuable insights for business development and marketing strategies.

With our cross-border e-commerce experience from more than 400 projects and our +120 native e-commerce savvy employees across offices in Copenhagen, Vilnius, Berlin and Brno, we work closely with our clients to secure their international success. We focus on helping businesses with everything requiring native language skills and cultural understanding – from initial market research to daily webshop management and customer service.

Diversity

MakesYouLocal is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merits and business needs. We welcome applications regardless of race, colour, religion, sexual orientation, age or disability.

• First and foremost, a deep understanding of Swedish customers’ mindsets and first-hand knowledge of the culture.
• Native-level Swedish language skills, good command of written and spoken language.

• Great customer service skills - you love to help customers!
• Good computer skills and a willingness to learn new things.